{"id":189046,"date":"2021-06-15T05:30:00","date_gmt":"2021-06-15T12:30:00","guid":{"rendered":"https:\/\/calmatters.org\/?p=189046"},"modified":"2021-06-14T18:31:24","modified_gmt":"2021-06-15T01:31:24","slug":"edds-management-woes-go-way-back","status":"publish","type":"post","link":"https:\/\/calmatters.org\/_ko\/commentary\/reader-reactions\/2021\/06\/edds-management-woes-go-way-back\/","title":{"rendered":"EDD\u2019s management woes go way back"},"content":{"rendered":"<div class=\"wp-block-organic-profile-block\"><div class=\"organic-profile-content\" style=\"text-align:center\"><h3>By Ron Weissmann, Elk Grove<\/h3><h5><\/h5><p class=\"organic-profile-bio\"><em>Ron Weissmann is a 22-year Air Force veteran and a retired human resources director.<\/em><\/p><div class=\"organic-profile-social\"><\/div><\/div><\/div>\n\n\n\n<p>Re \u201c<a href=\"https:\/\/calmatters.org\/commentary\/2021\/06\/employment-development-department-newsom-apology\/\">Newsom owes apology for EDD\u2019s failings<\/a>\u201d; Commentary, Dan Walters, June 9, 2021<\/p>\n\n\n\n<p>Yes, Gov. Newsom does owe a huge apology to those impacted by the debacle at the Employment Development Department.<\/p>\n\n\n\n<p>Sadly though, EDD difficulties predate the pandemic by at least a decade. As a company human resources director in the early 2000s, I called EDD to ask a question. \u201cAll of our representatives are busy, but your call is important, so please stay on the line.\u201d After 45 minutes on hold, an automated voice said, \u201cAll our representatives are still busy. Please call another time,\u201d and then I was disconnected.<\/p>\n\n\n\n<p>It is clear that EDD\u2019s version of customer service has gotten progressively worse, but what is really disturbing is the apparent lack of accountability by the department\u2019s management. Private-sector management would have been summarily dismissed.<\/p>\n\n\n\n<p>Surely EDD\u2019s inefficiency can be fixed, but one wonders how many decades it will take. Given the sense of urgency it has displayed in the past 18 months, I\u2019m not confident it will be done in my lifetime.<\/p>","protected":false},"excerpt":{"rendered":"<p>Without accountability, the employment department\u2019s future does not look bright.<\/p>","protected":false},"author":69,"featured_media":136897,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_stopmodifiedupdate":true,"_modified_date":"","newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","apple_news_api_created_at":"2021-06-15T12:30:15Z","apple_news_api_id":"77d97cb5-404d-4578-95f2-ff5d01d71108","apple_news_api_modified_at":"2021-06-30T22:04:21Z","apple_news_api_revision":"AAAAAAAAAAAAAAAAAAAAAA==","apple_news_api_share_url":"https:\/\/apple.news\/Ad9l8tUBNRXiV8v9dAdcRCA","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"_spanish_translation_id":0,"_is_translation":false,"_newspack_byline_active":false,"_newspack_byline":"","newspack_content_restriction_is_exempt":false,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[58,64],"tags":[40117,47028,1675],"legislator":[],"bill":[],"newspack_spnsrs_tax":[],"coauthors":[4186],"class_list":["post-189046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commentary","category-reader-reactions","tag-commentary","tag-edd","tag-gavin-newsom","entry"],"acf":[],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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