{"id":195063,"date":"2021-07-19T05:30:00","date_gmt":"2021-07-19T12:30:00","guid":{"rendered":"https:\/\/calmatters.org\/?p=195063"},"modified":"2023-04-19T10:06:11","modified_gmt":"2023-04-19T17:06:11","slug":"california-utility-bills-payment-program","status":"publish","type":"post","link":"https:\/\/calmatters.org\/_ko\/california-divide\/2021\/07\/california-utility-bills-payment-program\/","title":{"rendered":"Unpaid utility bills? California will pay off $2 billion to avoid shutoffs"},"content":{"rendered":"\t\t\n\t\t<div class=\"wp-block-group has-light-gray-background-color has-background calmatters-summary\">\n\t\t\t<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\n\t\t\t\t<p class=\"has-small-font-size calmatters-summary-heading\"><strong>In summary<\/strong><\/p>\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t<p class=\"calmatters-summary-content\">Lawmakers have agreed to pay off $2 billion of Californians&#8217; utilities debt, but haven\u2019t extended the shutoff moratoria past Sept. 30. One family&#8217;s experience of surviving a heat wave without water or power reveals what\u2019s at stake.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t\t\n<p><em>Lea este art\u00edculo en\u00a0<\/em><a href=\"https:\/\/calmatters.org\/calmatters-en-espanol\/2021\/07\/facturas-de-servicios-publicos-sin-pagar-california-pagara-2000-millones-para-evitar-suspensiones-de-servicio\/\"><em>espa\u00f1ol<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p>Two years ago the Los Angeles Department of Water and Power shut off electricity at Will Hollman\u2019s home in the San Fernando Valley, forcing the family to rely on a gasoline generator. In late June of this year, the department disconnected the water, too \u2014 despite a <a href=\"https:\/\/www.gov.ca.gov\/wp-content\/uploads\/2020\/04\/4.2.20-EO-N-42-20.pdf\">statewide moratorium on water shutoffs<\/a> that Gov. Gavin Newsom <a href=\"https:\/\/www.gov.ca.gov\/wp-content\/uploads\/2021\/06\/6.11.21-EO-N-08-21-signed.pdf\">recently extended through Sept. 30<\/a>.<\/p>\n\n\n\n<p>Hollman, his 10-year-old son and his 16-year-old stepdaughter endured 11 days of temperatures in the high 90s to low 100s without water or power. For 11 days, they camped out in air-conditioned grocery stores, Starbucks or his truck. They couchsurfed and used friends&#8217; showers. Hollman played it off with the kids as some kind of fun obstacle course.<\/p>\n\n\n\n<p>He called the department\u2019s customer service, and said a representative told him that he must pay off his utility debt of $9,064.13 \u2014 largely consisting of charges that Hollman disputes as erroneous \u2014 before water or power could be restored.<\/p>\n\n\n\n<p>\u201cIt\u2019s been demoralizing, humiliating,\u201d Hollman said on the eighth day. \u201cI have a history of paying my bills, working, being a good provider. You&#8230; start having feelings of failure as a parent.\u201d<\/p>\n\n\n\n<p>Ultimately the state\u2019s water agency convinced the LA department to turn on Hollman\u2019s water.<\/p>\n\n\n\n<p>Those 11 days without water or power are a window into what could happen to millions of Californians in the coming months and years, depending on how swiftly and effectively the state distributes relief.<\/p>\n\n\n\n<p>Official estimates of unpaid water and energy bills accumulated during the pandemic verge on $2.7 billion, affecting a few million Californians \u2014&nbsp;and <a href=\"https:\/\/youtu.be\/SozYyHYaDUI?t=2096\">those figures have been growing<\/a> rapidly.&nbsp;<\/p>\n\n\n\n<p>The state has so far prioritized rent relief \u2014 keeping people housed \u2014&nbsp;over utilities relief. A spokesperson for the state\u2019s COVID-19 Rent Relief program said that of the $158 million distributed as of July 16, less than $40,000 had gone to utilities relief. Utility debt makes up about 6% of all assistance requested so far.<\/p>\n\n\n\n<p>On July 11, lawmakers revealed a plan to use one-time federal relief money to address the debt. The deal is a patchwork of new programs to forgive $2 billion of utilities debt and old programs to help households chip away at the rest, with a wide range of eligibility criteria and timelines. But it doesn\u2019t extend current shutoff moratoria past Sept. 30.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-infogram wp-block-embed-infogram\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"infogram-embed\" data-id=\"b153c71d-dd2c-49a5-af9b-88037e8cf6d3\" data-type=\"interactive\" data-title=\"California utilities debt\"><\/div><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>\n<\/div><\/figure>\n\n\n\n<p>&#8220;We\u2019re laser-focused on getting this assistance out the door as quickly as possible,\u201d Newsom said in a statement about ongoing rent relief and the utilities relief plan. He signed both the <a href=\"https:\/\/www.gov.ca.gov\/2021\/07\/16\/governor-newsom-signs-state-budget-legislation-7-16-21\/\">energy relief bill<\/a> and the <a href=\"https:\/\/leginfo.legislature.ca.gov\/faces\/billNavClient.xhtml?bill_id=202120220AB148\">water relief bill<\/a> into law.<\/p>\n\n\n\n<p>This will be an important \u201creboot\u201d to protect Californians and utility companies, said Ellen Hanak, director of the Water Policy Center at the Public Policy Institute of California.&nbsp;<\/p>\n\n\n\n<p>\u201cYou don&#8217;t want people to be shut off from basic services,\u201d Hanak said, \u201cBut it&#8217;s also a hit to the entire community if utilities aren&#8217;t able to balance their books, because that can have all sorts of ripple effects on the abilities of water and electrical systems to run well.&#8221;<\/p>\n\n\n\n<p>When it comes to forgiving California&#8217;s utility debt, key questions remain:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Will $2 billion be nearly enough?<\/li><li>Can the money be distributed quickly enough to prevent shutoffs?<\/li><\/ul>\n\n\n\n<p>&#8220;For public health and safety, it&#8217;s important for people to have roofs over their heads, clean water and power. Those are all pieces of the puzzle,\u201d Hanak said.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-catch-22-at-la-s-utilities-department\"><strong>A Catch-22 at <\/strong><strong>LA\u2019s utilities department?<\/strong><\/h3>\n\n\n\n<p>Hollman\u2019s utilities troubles began well before the pandemic.&nbsp;<\/p>\n\n\n\n<p>After opening an account in 2017, he began receiving unusually high electricity charges topping $1,000 \u2014 even during months when no one was living in the house because he was staying with his parents \u2014 which Hollman attributes to billing errors by the LA utility.&nbsp;<\/p>\n\n\n\n<p>Under financial stress following a messy separation, Hollman said he let the bills pile up.<\/p>\n\n\n\n<p>By early 2019, his unpaid balance had mounted to nearly $9,000. He applied for $2,000 of assistance from the Los Angeles County Department of Public Social Services to keep service on. But the water agency insisted on full payment of his bill, according to correspondence from his social worker reviewed by CalMatters. In March of 2019, the department shut off his power due to non-payment. He bought a generator.<\/p>\n\n\n\n<p>Following the power shutoff, the electricity charges continued, labeled as \u201cunmetered estimated consumption\u201d in bills reviewed by CalMatters, meaning the utility generated them without checking Hollman\u2019s meter. In December 2019, a customer service representative credited his account with several thousand dollars, but, according to Hollman, told him that the department couldn\u2019t stop the continuing energy charges or issue more credits until a technician read his meter.&nbsp;<\/p>\n\n\n\n<p>Which required that the power be turned back on.&nbsp;<\/p>\n\n\n\n<p>Which couldn\u2019t happen until he paid off the debt.&nbsp;<\/p>\n\n\n\n<p>As Hollman tells it, he was caught in a Catch-22.<\/p>\n\n\n\n<p>In April 2020, amid the first pandemic surge, the LA utilities department closed Hollman\u2019s account with an unpaid balance of $9,064.13, meaning that he couldn\u2019t open a new account until he paid off the debt, which could affect his credit score or be taken to small claims court. But, Hollman said, a representative promised that water would stay on while the pandemic lasted. For over a year, it did \u2014 until a technician arrived unannounced in late June.<\/p>\n\n\n\n<p>The LA utilities department tells a somewhat different story. In a statement, a department spokesperson said that it had disconnected Hollman\u2019s water in October 2017 and power in March 2019 because Hollman had made no payments since opening his account in March 2017. The spokesperson said the department turned off his water twice more after detecting unauthorized use, in April 2019 and again this past June, when it \u201ccame to light to LADWP\u2026 that water service had illegally been turned back on.\u201d<\/p>\n\n\n\n<p>While declining to comment on the high \u201cunmetered estimated consumption\u201d charges or Hollman\u2019s apparent Catch-22, the spokesperson said the department restored water service in early July \u201cin an attempt to work out a payment plan\u2026 for the water and power that was consumed since 2017.\u201d&nbsp;<\/p>\n\n\n\n<p>Hollman disputes that he illegally reconnected the water, saying it never stopped flowing and that he never received notices it would be shut off. He said that a water department representative told him last week that he had to pay a third of his outstanding bill \u2014 money that he said he doesn\u2019t have \u2014 before he can qualify for a payment plan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-mounting-debt-and-shutoffs-despite-protections\">Mounting debt, and s<strong>hutoffs despite protections<\/strong><\/h3>\n\n\n\n<p>Hollman is not alone. Despite shutoff protections, the California State Water Resources Control Board has received 308 <a href=\"https:\/\/watershut-off.covid19.ca.gov\/#:~:text=State%20of%20California%20COVID%2D19%20Water%20Shutoff%20Report&amp;text=If%20you%20require%20translation%20assistance,submitting%20a%20water%20shutoff%20report.\">reports of water disconnections during the pandemic<\/a>. No agency tracks power shutoffs.<\/p>\n\n\n\n<p>A spokesperson said the state water board got water restored in each case,&nbsp;including for Hollman.&nbsp;<\/p>\n\n\n\n<p>In February, the state water board estimated that <a href=\"https:\/\/calmatters.org\/california-divide\/2021\/01\/water-debt-california-households-face-water-shutoffs\/\">1.6 million households were late on water bills that totalled over $1 billion across California<\/a>, and were growing quickly. The California Municipal Utilities Association estimated <a href=\"https:\/\/higherlogicdownload.s3.amazonaws.com\/CSDA\/b24702e8-8a42-4614-8c45-bc3cba37ea2c\/UploadedImages\/Advocate\/Take_Action\/covid19_utility_debt_assistance_coalition_letter.pdf\">unpaid energy bills at publicly owned utilities topped $300 million<\/a>, while close to 4 million customers of investor-owned utilities were behind on energy bills, totaling $1.4 billion, as of late June, according to a California Public Utilities Commission spokesperson.&nbsp;<\/p>\n\n\n\n<p>Many people don\u2019t know that they are still protected from shutoffs. Some no longer are.<\/p>\n\n\n\n<p>When the state reopened in mid-June, Newsom <a href=\"https:\/\/www.gov.ca.gov\/wp-content\/uploads\/2021\/06\/6.11.21-EO-N-08-21-signed.pdf\">quietly extended the moratorium on water shutoffs to Sept. 30.<\/a> One water system has already said <a href=\"https:\/\/www.padredam.org\/CivicAlerts.aspx?AID=231\">that it will resume shutoffs the next day.<\/a><\/p>\n\n\n\n<p>The California Public Utilities Commission <a href=\"https:\/\/docs.cpuc.ca.gov\/PublishedDocs\/Published\/G000\/M389\/K401\/389401945.PDF\">also extended the power shutoff moratorium to Sept. 30<\/a>, days before it was set to expire on June 30. But that only applies to customers of investor-owned utilities, leaving the quarter of Californians served by publicly owned utilities vulnerable, said Mad Stano, an energy equity attorney at the Greenlining Institute, a racial justice nonprofit.&nbsp;<\/p>\n\n\n\n<p>LA\u2019s water department is the largest publicly owned utility in <a href=\"https:\/\/www.kqed.org\/news\/11747148\/map-public-power-providers-in-california\">the United States<\/a>. During the pandemic, customers\u2019 unpaid bills there increased more than 10-fold, from $37 million accrued during 2019 to $400 million accrued during the first eight months of the pandemic, according to a state Water Board report. <a href=\"https:\/\/clkrep.lacity.org\/onlinedocs\/2021\/21-0540_misc_05-19-21.pdf\">More than one in five customers behind on bills had debt over $1,000<\/a>. The department has voluntarily chosen to extend its own moratorium on shutoffs for nonpayment, according to a spokesperson, but has not yet announced an end date. It has also not publicized that decision.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03.jpg?resize=342%2C512&#038;ssl=1\" alt=\"Deborah Bell-Holt sits in front of her house in Jefferson Park near Downtown Los Angeles on Jan. 21, 2021, holding her water and power bill. Photo by Shae Hammond for CalMatters\" class=\"wp-image-162872\" width=\"342\" height=\"512\" srcset=\"https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-scaled.jpg?resize=683%2C1024&amp;ssl=1 683w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-scaled.jpg?resize=200%2C300&amp;ssl=1 200w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-scaled.jpg?resize=768%2C1152&amp;ssl=1 768w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-scaled.jpg?resize=1024%2C1536&amp;ssl=1 1024w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-scaled.jpg?resize=1366%2C2048&amp;ssl=1 1366w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-scaled.jpg?resize=1200%2C1799&amp;ssl=1 1200w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-scaled.jpg?resize=1568%2C2351&amp;ssl=1 1568w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-scaled.jpg?w=1707&amp;ssl=1 1707w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-683x1024.jpg?w=370&amp;ssl=1 370w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/01\/01212021_WaterDebt_SH_03-683x1024.jpg?w=400&amp;ssl=1 400w\" sizes=\"auto, (max-width: 342px) 100vw, 342px\" \/><figcaption>Deborah Bell-Holt sits in front of her house in Jefferson Park near Downtown Los Angeles on Jan. 21, 2021, holding her water and power bill. Photo by Shae Hammond for CalMatters<\/figcaption><\/figure><\/div>\n\n\n\n<p><a href=\"https:\/\/calmatters.org\/california-divide\/2021\/01\/water-debt-california-households-face-water-shutoffs\/\">Deborah Bell-Holt<\/a> didn\u2019t know.&nbsp;<\/p>\n\n\n\n<p>Her utilities bill ballooned to $19,308.45 during the pandemic as her South Los Angeles household grew to include 12 children, grandchildren and friends.<\/p>\n\n\n\n<p>Bell-Holt assumed that disconnections would start June 30, when evictions were set to begin had lawmakers not made <a href=\"https:\/\/calmatters.org\/housing\/2021\/06\/california-eviction-moratorium-deal\/\">a last-minute deal.<\/a> She scrambled to send the department $500 in late May and $200 on June 25th, hoping a few payments would stave off shutoffs. To afford that, she said she took out a $500 loan with 347% interest, which she\u2019s still paying back.<\/p>\n\n\n\n<p>Bell-Holt said that if she\u2019d known she wasn\u2019t at risk on June 30, \u201cI wouldn\u2019t put us in a hole like that.\u201d<\/p>\n\n\n\n<p>The state and utilities haven\u2019t done enough to inform Californians about protections, Stano contends. \u201cThe state needs to require&#8230; communications to people so they don\u2019t make financial decisions that they don\u2019t have to make,\u201d they said.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-living-without-water-or-power\"><strong>Living without water or power<\/strong><\/h3>\n\n\n\n<p>On Hollman\u2019s third day this summer without water or power, it hit 100 degrees outside. Inside the house was even hotter.<\/p>\n\n\n\n<p>Hollman and his kids are used to life without air conditioning in one of California\u2019s hottest regions. Their generator \u2014&nbsp;which requires $10 of fuel per day, on average \u2014 only powers the lights, electronics and refrigerator. Normally, Hollman might cool the house by hosing down the roof and outdoor plants.<\/p>\n\n\n\n<p>Instead, the family lingered at McDonald\u2019s. \u201cIt becomes very difficult to keep your spirit up, but you have to for your kids,\u201d Hollman said. \u201cYou can\u2019t crack.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?resize=1024%2C682&#038;ssl=1\" alt=\"Will Hollman's day typically begins by filling this container with gas for the generator he's relied on since electricity was shut off to his San Fernando Valley home. Photo by Pablo Unzueta for CalMatters\" class=\"wp-image-195136\" srcset=\"https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?resize=1024%2C682&amp;ssl=1 1024w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?resize=1568%2C1045&amp;ssl=1 1568w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?resize=400%2C267&amp;ssl=1 400w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03.jpg?w=2000&amp;ssl=1 2000w, https:\/\/i0.wp.com\/calmatters.org\/wp-content\/uploads\/2021\/07\/07172021_Hollman_PU_Sized_03-1024x682.jpg?w=370&amp;ssl=1 370w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>Will Hollman&#8217;s day typically begins by filling this container with gas for the generator he&#8217;s relied on since electricity was shut off to his San Fernando Valley home. Photo by Pablo Unzueta for CalMatters<\/figcaption><\/figure>\n\n\n\n<p>On the fifth day, his son thanked Hollman for the best day ever, after the two spent the afternoon cutting through the heat on skateboards.&nbsp;<\/p>\n\n\n\n<p>On the ninth morning, Hollman ran out of generator fuel. He reminded his kids not to open the refrigerator, so the food wouldn\u2019t spoil. He knew his car\u2019s radiator was low, but he was out of coolant and bottled water. He crossed his fingers that the old truck wouldn\u2019t overheat on the way to the gas station. It did.<\/p>\n\n\n\n<p>\u201cIt\u2019s a dance that people shouldn\u2019t have to f&#8212;ing do,\u201d Hollman said.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-relief-on-the-way-for-california-utility-bills\"><strong>Relief on the way<\/strong> for California utility bills<\/h3>\n\n\n\n<p>Theoretically, lawmakers\u2019 new deal could prevent more people from that dance.&nbsp;<\/p>\n\n\n\n<p>In May, <a href=\"http:\/\/www.ebudget.ca.gov\/FullBudgetSummary.pdf\">Newsom proposed $2 billion to relieve utilities debt<\/a>. Legislators agreed to the price tag in June, but continued negotiating the distribution plan in private.<\/p>\n\n\n\n<p><a href=\"https:\/\/calmatters.org\/newsletters\/whatmatters\/2021\/07\/california-budget-legislature\/\">The result is two budget bills<\/a> that would create new programs that pay utilities directly to forgive customer debt accrued during the pandemic, prioritizing those at greatest risk of shutoffs. The <a href=\"https:\/\/leginfo.legislature.ca.gov\/faces\/billNavClient.xhtml?bill_id=202120220SB135\">California Arrearage Payment Program<\/a> would forgive $994 million in energy debt, while the <a href=\"https:\/\/leginfo.legislature.ca.gov\/faces\/billNavClient.xhtml?bill_id=202120220SB148\">California Water and Wastewater Arrearage Payment Program<\/a> would forgive <a href=\"https:\/\/leginfo.legislature.ca.gov\/faces\/billNavClient.xhtml?bill_id=202120220SB129\">$985 million<\/a>.<\/p>\n\n\n\n<p>In both cases, utilities must opt in. They must also offer all customers with pandemic debt a payment plan that would protect them from shutoffs as long as they enroll and stay current on the plan. Plus, the first forbids energy utilities from disconnecting power to a customer for 90 days after applying forgiveness to their account. Neither bill extends the shutoff moratoria, though the <a href=\"https:\/\/docs.cpuc.ca.gov\/PublishedDocs\/Published\/G000\/M393\/K048\/393048062.PDF\">Public Utilities Commission has extended a moratorium<\/a> on shutoffs for a segment of water utilities, which cover about 16% of customers.<\/p>\n\n\n\n<p>The pending legislation also funnels an unspecified amount of federal relief money into two <a href=\"https:\/\/www.csd.ca.gov\/Pages\/LIHEAPProgram.aspx\">existing<\/a> <a href=\"https:\/\/www.acf.hhs.gov\/ocs\/programs\/lihwap\">programs<\/a> for which households must be income-eligible and apply for the assistance.<\/p>\n\n\n\n<p>It\u2019s unclear whether Hollman will be eligible for the programs, given that he accrued his debt before the COVID-19 pandemic. He may be at risk of another water shutoff soon.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-repeat-of-rent-relief-troubles\"><strong>A repeat of rent relief troubles?<\/strong>&nbsp;<\/h3>\n\n\n\n<p>The state has created countless new assistance programs during the pandemic \u2014 many mired by <a href=\"https:\/\/calmatters.org\/california-divide\/2020\/12\/why-few-farmworkers-isolate-in-californias-free-covid-19-hotel-rooms\/\">delays<\/a>, <a href=\"https:\/\/calmatters.org\/california-divide\/2020\/05\/undocumented-immigrants-state-disaster-aid-unreachable\/\">bureaucracy<\/a> and <a href=\"https:\/\/calmatters.org\/economy\/2021\/01\/bank-of-america-lost-hundreds-of-millions-on-california-unemployment-fiasco\/\">scandals<\/a>.&nbsp;<\/p>\n\n\n\n<p>The state\u2019s <a href=\"https:\/\/housing.ca.gov\/covid_rr\/\">COVID rent relief program<\/a> is one example. As <a href=\"https:\/\/calmatters.org\/housing\/2021\/04\/california-rent-relief-tenants\/\">CalMatters reported<\/a>, lengthy online applications available in too few languages initially blocked access to vulnerable renters, while distribution has been painfully slow.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-infogram wp-block-embed-infogram\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"infogram-embed\" data-id=\"2e02bea3-a612-40c5-913e-0633d3bf79e1\" data-type=\"interactive\" data-title=\"California utilities and relief\"><\/div><script>!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>\n<\/div><\/figure>\n\n\n\n<p>The California utility bill debt forgiveness programs proposed last week sidestep some of these problems by requiring utilities, instead of customers, to apply, and by not requiring customers to prove eligibility. Advocates cheered that choice, but worried lawmakers didn\u2019t go far enough to prevent shutoffs.<\/p>\n\n\n\n<p>The water program legislation requires the water board to start distributing funds by Nov. 1. But that\u2019s a month after the shutoff moratorium ends, said Jennifer Clary, California state director of nonprofit Clean Water Action. \u201cI&#8217;m a little concerned about that gap,\u201d she said.&nbsp;<\/p>\n\n\n\n<p>Stano of the Greenlining Institute said that the bill language doesn\u2019t prevent publicly owned utilities from shutting off power right now. They said it also doesn\u2019t provide enough guidance to ensure that payment plans are sufficiently accessible and reasonable to keep people safe from shutoffs \u2014 especially given that only about two-thirds of the debt is expected to be forgiven.<\/p>\n\n\n\n<p>\u201cWe will not be celebrating anything until the risk of disconnection is removed,\u201d said Stano, who is pushing for the energy shutoff moratorium to be extended past Sept. 30.<\/p>\n\n\n\n<p>A life-long Democrat, Hollman finds his faith in government assistance tested. He says he\u2019s never relied much on it until his work as a telecommunications salesman for brick-and-mortar businesses came to a sudden halt last March. He applied for unemployment benefits so that he could focus on overseeing his children\u2019s virtual schooling without any electricity coming to the house, but the checks don\u2019t cover rent, food and generator fuel. He borrowed money, sold assets and made partial rent payments.<\/p>\n\n\n\n<p>Like millions of Californians, Hollman has run into <a href=\"https:\/\/calmatters.org\/explainers\/california-edd-unemployment-crisis-explained\/\">unemployment benefits snafus.<\/a><\/p>\n\n\n\n<p>The last one happened several nights after the water department turned the water back on. Hollman received his unemployment payment to his Bank of America unemployment benefits account, but said when he tried paying bills the next morning, the money had already been withdrawn. He said he filed reports of identity theft with police and the Employment Development Department.&nbsp;<\/p>\n\n\n\n<p>Hollman also said he called his landlord to tell him he wouldn\u2019t be able to make July\u2019s rent \u2014 and that he hasn\u2019t heard back about the $5,000 in rent relief he\u2019s applied for from the city of Los Angeles. He said he planned to find work this summer, but has been in crisis mode since the water shutoff.<\/p>\n\n\n\n<p>\u201cIt can\u2019t be understated,\u201d Hollman texted, \u201chow delicate the balance of survival is.\u201d\u00a0<\/p>\n\n\n\n<p><em>This article is part of the\u00a0<\/em><a href=\"https:\/\/calmatters.org\/projects\/california-divide\/\"><em>California Divide<\/em><\/a><em>, a collaboration among newsrooms examining income inequality and economic survival in California.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lawmakers have agreed to pay off $2 billion of Californians&#8217; utilities debt, but haven\u2019t extended the shutoff moratoria past Sept. 30. One family&#8217;s experience of surviving a heat wave without water or power reveals what\u2019s at stake.<\/p>","protected":false},"author":112,"featured_media":195149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"_stopmodifiedupdate":false,"_modified_date":"","newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","apple_news_api_created_at":"2021-07-19T12:30:42Z","apple_news_api_id":"339f1fc4-d2d2-483d-b6f5-bd58b54b93cc","apple_news_api_modified_at":"2023-04-19T17:06:17Z","apple_news_api_revision":"AAAAAAAAAAAAAAAAAAAACg==","apple_news_api_share_url":"https:\/\/apple.news\/AM58fxNLSSD229b1YtUuTzA","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"_spanish_translation_id":0,"_is_translation":false,"_newspack_byline_active":false,"_newspack_byline":"","newspack_content_restriction_is_exempt":false,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6055,6],"tags":[64062],"legislator":[],"bill":[],"newspack_spnsrs_tax":[],"coauthors":[4188],"class_list":["post-195063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-california-divide","category-economy","tag-debt","entry"],"acf":[],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Unpaid utility bills? 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