Trying to resolve complicated unemployment claims can quickly become a full-time job. Many claimants are turning to sites like Reddit, Twitter, Facebook and YouTube for help. In some cases, victims have been refunded or gotten technical assistance after speaking to state elected officials, workers’ rights groups or the media.
When it comes to official customer service channels, the state’s employment agency said last week that it’s hiring another 900 people to staff overwhelmed call centers. Bank of America has also increased its prepaid debit card staffing 20-fold during the pandemic, a spokesman said.